Terms & Conditions

All purchases are subject to the general conditions of purchase detailed herein. The user must accept these conditions before checkout.

SHIPPING POLICY

The items offered through www.handycrafts.es are available for domestic and international shipping. In no event will orders delivered to PO boxes.

As provided in Article 110 of the Royal Decree 1/2007 of 16 November (Law of Consumers and Users, 2007), in case of non execution of the contract by ALMACRAFT 2007 S.L., due to the product(s) not being available, The user will be informed of this unavailability and recoup, without undue delay, the sums he/she has paid for the given product(s).

The delivery will be made to the delivery address freely designated by the user. As such ALMACRAFT 2007 S.L. assumes no responsibility if the product cannot be delivered on the basis of data provided by the USER being false, inaccurate or incomplete, or if delivery cannot be made through no fault of the carrier allocated for this purpose, such as the absence of the addressee.

In the absence of the recipient at the time of delivery, the carrier will contact the USER by telephone. If these efforts turn out fruitless, ALMACRAFT 2007 S.L. shall send an email to the address provided by the user with the necessary instructions to resolve the incident.

All shipping is handled by MRW (www.mrw.es).

SHIPPING FEES:

PENINSULAR TERRITORY

Shipping fees amount to 3.00 € (VAT included) regardless of weight and bulk to send to the user.

If the order value exceeds 50 € (VAT included), shipping will be free of charge to the USER.

For the Balearic Islands, Canary Islands, and Ceuta and Melilla please contact (info@handycrafts.es) for the price of shipping.

For deliveries to Portugal, Andorra and Gibraltar, the amount will be 4.00 € (VAT included) regardless of weight and bulk, if the amount of the order exceeds 60 € (VAT included), the shipping will be FREE of charge to the user.

INTERNATIONAL EUROPEAN TERRITORY

Shipping rates (VAT included).

€ 15 ZONE 1: France, Belgium, Luxembourg, Monaco, Germany, Austria, Holland, Italy and the UK

€ 25 ZONE 2: BULGARIA, CZECH REPUBLIC, HUNGARY, POLAND, ROMANIA, Slovak Republic, Slovenia, Denmark and Ireland

€ 30 ZONE 3: Estonia, Finland, Greece, Latvia, Sweden, Switzerland, Norway and Lithuania

Up to 3 kg of weight per package.

Orders over the value of 250 € will have shipping free of charge to the USER.

For shipments to countries that are not on the listed above please contact us by email on info@handycrafts.es so we can obtain a correct shipping quote for you.

DELIVERY:

Deliveries to the Peninsular Territory will be made within approximately 24 hours on weekdays (no delivery service on weekends), provided that the order has been made by the user from Monday to Thursday before 16h00.

If the order is made by the user from Monday to Thursday, after 16h00 its delivery will be made within 48 hours.

Orders placed on Friday before 16:00 will be delivered the following Monday.

Orders placed on Fridays after 16:00, or on Saturday and Sunday, will be considered to have been made on the date of the following Monday for the purposes of delivery, meaning they will be delivered on the Tuesday following the order.

Iinternational deliveries will be made within approximately 72 hours on weekdays (no delivery service on weekends), provided that the order has been made by the user from Monday to Thursday before 16h00.

If the order is made by the user from Monday to Thursday, after 16h00 its delivery will be made 24 hours will be added to the delivery.

Orders placed on Friday before 16h00, will have a delivery time of about 72 hours from the following Monday.

Orders placed on Fridays after 16h00, or on Saturday and Sunday, will be considered to have been made on the date of the following Monday for the purposes of delivery, meaning they will be delivered in approximately 72 hours.

PAYMENT METHODS:

PayPal and Credit/Debit cards accepted by PayPal.

For payment by bank transfer or COD purchases please contact us THROUGH email on info@handycrafts.es.

INSURANCE AGAINST BREAKAGE:

ALMACRAFT 2007 S.L. has insurance covering any damage that may occur to the package during shipping. During a period of maximum 24 hours after receiving the merchandise you will have to communicate any damage or breakage by email info@handycrafts.es.

Once the 24 hours delay from receipt of the merchandise is overcome ALMACRAFT 2007 S.L. is no longer liable for any damage or breakage during transport.

Unless otherwise communicated we will proceed to pick up the item at no cost to the customer. Once it’s condition checked and confirmed we will send you a new product. If the product is out of stock a refund will be offered to the customer.

RETURNS:

At www.handycrafts.es our ultimate goal is the satisfaction of our customers. Therefore, we want to ensure that the product you have acquired in our store always corresponds to your expectations. Should this not be the case you have 7 working days from the day of receipt of the goods, to exchange or return the product(s).

Simply send us an email to info@handycrafts.es indicating the order number and the product being returned.

The return shipment may be performed by the means deemed appropriate by the client and the costs of this return will be borne by the customer.

It is essential that the items are returned in their original packaging.

Upon receiving the return and verification that the item is in perfect condition, ALMACRAFT 2007 S.L. will proceed to pay the amount equivalent to the cost of the product in the form of payment by which the purchase was made, it must bear the name of the person that was used whilst placing the original order.

Likewise if the customer accepts that www.handycrafts.es will arrange for the collection of the product, to receive a refund, once the product checked and verified that the item is in perfect condition, handycrafts.es will proceed to refund the amount equivalent to the cost of the product minus the shipping cost to the customer.

PERSONAL DATA PROTECTION:

In compliance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, ALMACRAFT 2007 S.L. Informs its customers that all personal data provided will be included in a file of personal data created and maintained under the responsibility of ALMACRAFT 2007 S.L.

The purpose of this file is to facilitate the processing of orders and inform our customers. A such, ALMACRAFT 2007 S.L. is committed to fulfilling its obligation of confidentiality of personal data and its duty to protect them and take all necessary measures to prevent alteration, loss or unauthorized use.

ALMACRAFT 2007 S.L. customers may at any time exercise their rights of access, rectification, cancellation and opposition by writing to our email address info@handycrafts.es.


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